Last modified May 1, 2024

ATTENTION: PLEASE READ CAREFULLY THIS LIVE HELP INSURANCE SERVICES LLC PRIVACY POLICY (“PRIVACY POLICY”), WHICH IS PART OF THE LIVE HELP INSURANCE SERVICES LLC TERMS OF USE, BEFORE YOU ACCESS, DOWNLOAD, OR OTHERWISE USE THE WEBSITE. THIS PRIVACY POLICY PERTAINS TO YOUR ACCESSING AND USING THE WEBSITE, INCLUDING MEDICARELIVEHELP.COM & HEALTHCARELIVEHELP.COM, (COLLECTIVELY, THE “WEBSITE”) AND INCLUDING ALL CONTENT AVAILABLE THROUGH THE WEBSITE. THIS PRIVACY POLICY ALSO PERTAINS TO CONTENT THAT INCLUDES A LINK TO THIS DOCUMENT (“ONLINE ADS”).

The Website is operated by Live Help Insurance Services LLC., 25 Hinton Ct, Van Alstyne, TX 75495(“Live Help Insurance Services”). Your privacy is important to Live Help Insurance Services and this Privacy Policy describes the information collected through your use of the Website, how we use it, how we share it, how we protect it, and the choices you can make about your information.

ATTENTION: PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE USING THE WEBSITE. USING THE WEBSITE INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT USE THE WEBSITE. You acknowledge (a) that you have read and understood this Privacy Policy; and (b) for users outside the European Union, this Privacy Policy shall have the same force and effect as a signed agreement.

Unless explicitly stated otherwise, any new features that augment or enhance the current Website shall be subject to this Privacy Policy.

This Privacy Policy is part of the Live Help Insurance Services TOU https://medicarelivehelp.com/terms/.

Please review the Privacy Policy each time you use the Website. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY. If we materially change this Privacy Policy, we will update this page to reflect any changes to this Privacy Policy, and we will let you know by sending an email to the email address we have on record for you.

Our Collection and Use of Personal Information

Personal information is information you provide us that can be used to uniquely identify or contact a single person, such as your name, email address, address, phone numbers and tax identification number.

You may be asked to provide personal information when you interact with Live Help Insurance Services, Online Ads, or one of Live Help Insurance Services related companies, such as in connection with a completed or abandoned transaction or a request for information from Live Help Insurance Services. Live Help Insurance Services and its related companies may share your personal information with each other and use it consistent with this Privacy Policy.

Live Help Insurance Services may supplement the personal information you provide with personal information available from other sources, such as public databases, data aggregators, and other commercially available sources.

Examples of Personal Information We Collect

The personal information we collect allows us to deliver requested products, services and information to you, to stay in contact with you, and to manage Live Help Insurance Services relationship with you. By providing Live Help Insurance Services with personal information, you consent to Live Help Insurance Services transfer and storage of that information.

We collect information from you when you use the Website, contact or interact with us, sign up for our newsletters or other mailing lists, and voluntarily provide us with your comments and other content in connection with using the Website.

When you contact us or otherwise generally use the Website, we may collect: your name, email address, address, telephone number, best time to call, and any other information you voluntarily provide.

When you request a quote for services from other providers through the Website, we may collect: your name, address, telephone number, email address, date of birth, gender, marital status, Medicaid enrollment information, smoking information, household income, homeowner status, and number of family members.

When you request information related to auto loan applications through the Website, we may collect: your name, email address, telephone number, date of birth, address, residence type, and income.

When you request information regarding credit repair and register an account, we may collect: your name, email address, address, telephone number, credit score, household expenses, debt information, and income.

When you request information related to your credit score, we may collect: your name, email address, address, telephone number, date of birth, and your social security number.

Information We May Collect Automatically When You Use the Website

When you access and use the Website, we automatically collect information regarding you and your device, including your user name, roles/permissions for the Website, your device’s Internet Protocol address, the domain name of your Internet service provider, your location, the Website features you use and the time of your use, your mobile device information (e.g. device model and operating system version), and aggregated information that cannot be used to specifically identify you.

In some email messages, we use a Click-Through URL to link to content on our Website. When you click on one of these URLs, you pass through a separate web server before reaching our site. We use Click-Through URLs to help us determine interest in a particular topic and to measure the effectiveness of our email communications.

Additional information collected is described in the Analytics and Cookies and Other Tracking Technologies sections below.

We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Policy.

How We Use Your Information

We may use the information that we collect for several purposes, including:

The purposes for which you provided it;
To provide information and services to you;
To connect you with service providers and Live Help Insurance Services partners that can provide services for you;
To connect with your social media accounts and share information with you, should you choose to connect with Live Help Insurance Services's social media accounts;
To process and respond to your inquiries and comments;
To send you information about your relationship or transactions with us;
To facilitate payment transactions (your information will be used to submit your payment information to our payment processor);
To administer, operate, and improve the Website or develop new services;
To personalize and enhance your experience using the Website;
To advertise and market products and services to you;
To send periodic emails. If you choose, the email address you provide may be used to send you occasional news, updates, etc. Note: If you would like to unsubscribe from receiving future emails at any time, we include detailed unsubscribe instructions at the bottom of each email;
To generate and review reports and data about our user base and Website usage patterns;
To analyze the accuracy, effectiveness, usability or popularity of the Website;
To compile aggregate data for internal and external business purposes;
To prevent fraud and abuse of the Website and to otherwise protect users and visitors and our organization;
To assist law enforcement and respond to subpoenas; and
To perform other business activities as needed, or as described elsewhere in this Privacy Policy.
As explained elsewhere in this Privacy Policy, personal information we collect may be processed by our partners in providing services related to the Website (such as administration services, technical services relating to the maintenance, servicing, and upgrading of the products, software, hosting services, customer service, data migration services and analytical services, among others).

Please note that you may choose not to allow us to use your personal information for certain purposes as described in the Your Choices Regarding Your Information section below.

Legal Bases for Processing Your Information (For Users in European Union)

Performance of a Contract

The use of your personal information may be necessary to perform the agreement you have with us to provide you with services, including for referrals and other services through the Website. We use your data to provide you with services, to register and maintain your account, and to respond to your requests.

Legitimate Interests

We use your personal information for our legitimate interests. We rely on our legitimate interest to deliver our services to our users, to administer, analyze and improve our services and the content on the Website, to operate our business including through the use of service providers and subcontractors (who may have access to your data – see further under the sectionHow Your Information is Disclosed), to send you notifications about our services, for archiving, records keeping, statistical and analytical purposes, or to use your personal information for administrative, fraud detection, audit, training, security, or legal purposes.

Consent

Where other lawful basis are not available for the processing of your personal information, we may rely on your consent as the legal basis for the collection and use of your personal data. You are free to withdraw your consent at any time, subject to theYour Choices Regarding Your Information section below and the preceding Legal Bases for Processing Your Information in this Section.

Compliance with Legal Obligations

We may use your personal information to comply with legal obligations to which we are subject, including to comply with legal process.

How Your Information is Disclosed

Information may be disclosed to third parties in accordance with our Privacy Policy. Please note that a user may choose not to share certain information as described in Your Choices Regarding Your Information below.

Third Party Service Providers and Business Partners. We may use third party service providers and business partners to perform functions in connection with the Website and our other services, such as email marketing, delivering announcements by email, delivering advertisements, connecting you with partners via telephone, storing data, securing data, hosting data, migrating data, advertising, social sharing, providing users with services, and providing other services as described in this Privacy Policy including analyzing and improving the Website usefulness, reliability, user experience, and operation. We may share your personal information with these providers and partners for their marketing and promotional purposes and so they can provide services to you (where legally required, subject to your express consent).

DoubleClick/Google Ad Manager. We use DoubleClick/Google Ad Manager to improve advertising. DoubleClick/Google Ad Manager is a Google/Alphabet service. For more information on the information DoubleClick will collect, please visit: https://support.google.com/dfp_premium/answer/2839090?hl=en&ref_topic=7395141. If You wish to change preferences or opt out of DoubleClick/Google Ad Manager’s use of cookies, please visit: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998 or http://optout.networkadvertising.org/#!/.

LeadID. We use LeadID from Jornaya to evaluate the user experience of the Website and to track inbound leads from users. For more information, please visit Jornaya’s privacy policy at: https://www.jornaya.com/consumer-privacy-policy/.

MailChimp. We use MailChimp to disseminate newsletters and tips. MailChimp may collect information from users subscribing to Live Help Insurance Services newsletters, including name, physical address, email address, IP address, phone number, and other demographic information. For more information, please visit MailChimp’s privacy policy: https://mailchimp.com/legal/privacy/.
YouTube. We host videos on YouTube that are embedded in the Website. These are hosted on Live Help Insurance Services’s accounts. By viewing the videos on the site, YouTube may collect your information, including your Google user name and other account information. For more information, please visit the YouTube privacy policy at https://policies.google.com/privacy?hl=en.

Social Media Plugins. Plug-ins for social networks, such as Facebook, Twitter, LinkedIn, Yahoo, Windows and Google plus (among others), are integrated on the Website. By interacting with us through a social media plug-in, certain information will be transmitted to the related social network, and you permit us to have on-going access to information from your social network profile. If you do not want the social network to collect information about you, or to share it with Live Help Insurance Services and other third parties, please review the privacy policy of the relevant social network and/or log out of the relevant social network before you visit the Website.
Organizational Changes. If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our organization otherwise changes, we may transfer your information to a third party or parties in connection therewith.
Affiliates. We may also share your information with our affiliates for purposes consistent with this Privacy Policy. Our affiliates will be required to maintain that information in accordance with this Privacy Policy.
Partners. You may request quotes or referrals for services through the Website. We may disclose your information to service providers and other partners to provide you with services. We may also connect you directly with service providers or partners by telephone if you request via the Website.
Investigations and Law. We may disclose information about you to third parties if we believe that such disclosure is necessary to:

Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
Investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety, and property of us, users or others, or violations of our policies or other agreements with us;
Respond to claims and legal process (for example, subpoenas); and/or
Protect against legal liability.

Aggregated Information. We may share aggregated information relating to users of the Website with affiliated or unaffiliated third parties. This aggregated information does not contain personal information about any user.
Analytics. We use third-party analytics tools to better understand who is using the Website and how people are using it. These tools may use cookies and other technologies to collect information about your use of the Website and Your preferences and activities. These tools collect information sent by your device or the Website and other information that assists us in improving the Website. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

We use Google Analytics to better understand who is using the Website and how people are using it. Google Analytics uses cookies, pixel tags, and other technologies to collect and store information such as Website pages visited, places where users click, time spent on each Website page, Internet Protocol address, type of operating system used, location-based data, device ID, search history, gender, age, and phone number. We use this information to improve the Website and as otherwise described in this Privacy Policy. Please see http://www.google.com/policies/privacy/partners/ for information about how Google Analytics uses this information, and visit https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on and visit http://www.google.com/settings/ads/ to adjust the settings for Your Google account. Google may track Your activity over time and across websites.

Cookies and Other Tracking Technologies

We, along with third parties, use cookies, local storage objects, web beacons and other technologies. These technologies are used for analyzing, personalizing, and optimizing the Website. Cookies are small files that are transferred to and stored on your device through your web browser (if you allow it) that enable the website’s or service provider’s system to recognize your browser and capture and remember certain information. You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions of all functionality of the Website.

Persistent cookies remain on the visitor’s computer after the browser has been closed.

Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.

Flash cookies (also known as local shared objects) are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Flash cookies are stored in different parts of your computer from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. You can disable the ability of web beacons to capture information by blocking cookies.

We use cookies and other tracking technologies on the website to help us understand and save your preferences and interests so we can personalize your future visits and compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.

Some of our business partners, such as our analytics provider, also use cookies and other tracking technologies on the Website, some of which may track users across websites and over time.

Information Security and Retention

Live Help Insurance Services takes precautions to safeguard your personal information from loss, theft, and misuse, as well as unauthorized access, disclosure, alternation, and destruction. These precautions include technical, physical, and managerial procedures.

Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.

We regularly review our compliance with our Privacy Policy and enforce safeguards within the company.

We are committed to working with appropriate regulatory authorities to resolve any complaints regarding the transfer of personal information that we cannot resolve with our customers directly.

Live Help Insurance Services uses Secure Sockets Layer (SSL) encryption on all pages where personal information is collected. This protects the confidentiality of your personal information while it is transmitted over the Internet.

For your own protection, you should exercise care with the information you share over the Internet. You should always use a secure browser and exercise good judgment in using passwords, such as using a combination of upper and lower case letters, numbers, special characters, and you should avoid using the same or similar passwords across multiple sites.

Clients may access their personal information by logging into their account. We make good-faith efforts to give you ways to update or to delete your personal information quickly, unless we need to keep that information for a legitimate business or legal purpose. Some changes require personal contact with an assigned Live Help Insurance Services representative.

Live Help Insurance Services retains personal information and non-personal information for the time necessary and reasonable to fulfill the purposes outlined in the Privacy Policy, unless a longer retention period is required or permitted by law.

We may reject requests to change or delete information that are unreasonably repetitive, require disproportionate technical effort (for example, requiring the development of new systems or fundamental changes to existing systems), risk the privacy of others, or would be extremely impractical (such as information stored on backups).

We work to protect data from accidental or malicious destruction. Accordingly, we may not immediately delete or change residual copies and we may not delete or change information from our backup systems. Unless a disproportionate effort is required, we will provide information access and correction without charge.

We cannot guarantee that transmissions of your personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our partners. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS OR CAUSES BEYOND OUR CONTROL.

Any information collected through the Website is stored and processed in the United States. If you use our Website outside of the United States, You consent to have Your data transferred to the United States.

Third Party Privacy Policies

This Privacy Policy only addresses the use and disclosure of information we collect from you. This policy does not apply to the practices of companies that Live Help Insurance Services does not own or control or to people that Live Help Insurance Services does not employ or manage. Live Help Insurance Services does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others. For more information about each such third party, please refer to the third party’s privacy policy.

If you provided your information on the website of an entity not related to Live Help Insurance Services, and that entity shared your information with us, the privacy policy of that website governs the non-related entity’s use of your information, which may be different from this policy.

Your Choices Regarding Your Information

You have choices regarding the use of information by the Website.

Changing Your Information – You may request to review, update, or have deleted any personal information collected from you through the Website. Just send us an email asking to review or update your personal information, or to have us delete your personal information. However, we reserve the right to retain personal information as necessary for our business purposes and to comply with federal and state laws.
Closing Your Account – If the email account associated with your email address is not active, we may remove it from our system without notice.

Withdrawing Consent – If you are an individual residing in the EU, and you provided your consent for any particular processing of your personal information, you have the right to withdraw your consent to our processing of your information any time by requesting that your personal information be deleted. See further under the section EU Privacy Rights below. This deletion is permanent and your information cannot be reinstated. To proceed with this request, please email info@medicarelivehelp.com.
Opt-Outs Available from Our Partners – Some of our partners allow users to opt-out of their collection of information. Some of our partners provide information on controlling cookies. For more information you may visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Website, You may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored to your interests. Also, we do not control any of the opt-out links above and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

EU Privacy Rights

Users based in the European Union have the following legal rights in respect of their information:

The right to require Live Help Insurance Services to confirm whether or not their information is being processed, the purpose of any such processing, the recipients of any information that has been disclosed, the period for which their information is to be stored and whether any automated decision-making processes are used in relation to their information;
The right to require Live Help Insurance Services to rectify inaccurate information without undue delay;
The right to request the erasure of their information. Subject to certain conditions, Live Help Insurance Services may be required to erase the information in response to such request where:

the information is no longer necessary in relation to the purpose for which it was collected, such as where a user chooses to terminate his or her use of the Website;
where the processing of the information is based on the user’s consent (and the other circumstances described in the Legal Bases for Processing Your Information and How Your information is Disclosed sections above no longer apply), if the user withdraws his or her consent; or
the user objects to the processing of his or her information and there are no overriding legitimate grounds for the processing.

Where Live Help Insurance Services has disclosed the information of a European Union user to a third party and the user requests the erasure or rectification of the data, Live Help Insurance Services will take all reasonable steps to inform the third party of such request.
The right to restrict Live Help Insurance Services from processing their information in certain circumstances, such as where the accuracy of that information is disputed or an objection has been raised (see below). In such circumstances, Live Help Insurance Services will only process that information with the express consent of the user, or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest;
The right to receive their information from Live Help Insurance Services in a structured, commonly used and machine-readable format;
The right to object to the processing of their information by Live Help Insurance Services where:

Live Help Insurance Services has relied on the ‘legitimate interest’ basis for processing that information, in which case we will immediately stop processing the user’s information unless we have compelling legitimate grounds which override the interests, rights and freedoms of the user; or
the information is used for direct marketing purposes, in which case we will immediately stop processing the user’s information for such purposes.

The right to lodge a complaint with the data protection supervisory authority of the EU member state where the user resides.
The above legal rights are subject to various conditions and exceptions including where the data is used for statistical or scientific research purposes and the exercise of the right would prevent such purposes from being attained or would seriously impair their attainment.

Children

We do not knowingly collect personal information from children under 18. If we learn that we have collected the personal information of a child under 18, we will take steps to delete the personal information as soon as possible. If you are under the age of 18, please do not submit any personal information through the Website. If you have reason to believe that we may have accidentally received personal information from an individual under age 18, please contact us immediately at info@insuremyauto.us.

Live Help Insurance Services may update its Privacy Policy from time to time. Changes to this Privacy Policy will be posted on Live Help Insurance Services website, with a corresponding revision date. Please check the Privacy Policy for each website and Online Ads each time you use them for the most current information and to ensure that you are aware of any updates.

Request for Information

If you have any questions or concerns about Live Help Insurance Services Privacy Policy, please contact us by email at info@insuremyauto.us or by writing us at 25 Hinton Ct., Van Alstyne, TX 75495.

Your California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at info@insuremyauto.us or by writing us at Live Help Insurance Services LLC, 25 Hinton Ct. Van Alstyne, TX 75495.